Privacy Policy — amg4d

01 Introduction

This Privacy Policy ("Policy") is issued by amg4d ("we", "us", "the Platform", "amg4d"), the operator of the online gaming platform located at https://amg4d.cam. This Policy applies to all personal data collected from or generated by individuals ("you", "User", "Member", "Player") who access or use the amg4d website and its associated services, including 4D lottery, live casino, sports betting, esports wagering and slot games.

amg4d is committed to handling personal data responsibly, transparently and in accordance with internationally recognised data protection principles. We recognise that players entrust us with sensitive personal and financial information, and we take that responsibility seriously.

By creating an account on amg4d, making a deposit or otherwise using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection, processing and use of your personal data as described herein. If you do not agree to this Policy, you must not use the Platform.

02 Definitions

The following terms carry specific meanings within this Policy:

• "Personal Data" — Any information that identifies or can reasonably identify a natural person, directly or indirectly. This includes name, identification number, contact details, payment information and device identifiers.
• "Processing" — Any operation performed on personal data, including collection, recording, storage, use, disclosure, erasure or destruction.
• "Data Controller" — amg4d, which determines the purposes and means of processing your personal data.
• "Data Processor" — A third party that processes personal data on behalf of amg4d (e.g., payment processors, identity verification providers, game software providers).
• "KYC" — Know Your Customer: the identity verification process mandatory for all Members prior to withdrawal processing.
• "AML" — Anti-Money Laundering: regulatory obligations requiring amg4d to monitor and, where necessary, report suspicious financial activity.
• "Cookie" — A small text file placed on your device by the Platform for the purposes of session management, analytics or personalisation.

03 Data We Collect

amg4d collects the following categories of personal data, depending on your interaction with the Platform:

04 How We Collect Data

amg4d collects personal data through the following channels:

4.1 Direct Collection

Data you provide directly when registering an account, completing KYC verification, making deposits or withdrawals, contacting our support team, or responding to surveys and promotions.

4.2 Automated Collection

Technical and usage data collected automatically as you interact with the Platform, including through cookies, web beacons, log files and similar tracking technologies. This includes your IP address, device identifiers and browsing behaviour within the Platform.

4.3 Third-Party Sources

Information received from third-party identity verification providers, payment processors (including FPX, DuitNow, Maybank, CIMB, Public Bank, Touch 'n Go eWallet), fraud detection services and, where applicable, publicly available sources for AML screening purposes.

05 Purpose of Data Processing

amg4d processes your personal data for the following specific purposes:

• Account Creation & Management: To register, verify and maintain your Member account on the Platform.
• Identity Verification (KYC): To confirm your identity and age (21+) in compliance with our licensing obligations.
• Payment Processing: To facilitate deposits and withdrawals in MYR (Malaysian Ringgit) through your chosen payment method.
• Fraud Prevention & AML: To detect, investigate and prevent fraudulent activity, money laundering and other financial crimes.
• Responsible Gambling: To monitor your gaming activity for signs of problem gambling and to apply account limits or restrictions where necessary.
• Customer Support: To respond to your queries, resolve disputes and maintain accurate records of your interactions with our support team.
• Regulatory Compliance: To meet our obligations under the licensing conditions of our international gaming licence and applicable laws.
• Marketing & Promotions: To send you relevant promotional offers and communications where you have consented to receive them. You may opt out at any time.
• Platform Improvement: To analyse usage patterns, diagnose technical issues and improve the quality of the Platform and its games.
• Security: To protect the Platform and our Members from unauthorised access, cyber threats and data breaches.

06 Legal Basis for Processing

amg4d processes personal data on the following legal bases:

• Contractual Necessity: Processing required to perform our obligations under the Terms & Conditions you accepted when registering your account, including account management and payment processing.
• Legal Obligation: Processing necessary to comply with our AML, KYC and licensing obligations under our international gaming licence.
• Legitimate Interests: Processing for fraud prevention, platform security, responsible gambling monitoring and the improvement of our services, where these interests are not overridden by your fundamental privacy rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

07 Data Sharing & Disclosure

amg4d does not sell or rent your personal data to third parties. We may share your data in the following limited circumstances:

7.1 Service Providers

We share data with carefully selected third-party service providers who process data on our behalf, including: identity verification and KYC providers; payment processors (including providers operating DuitNow, FPX, Touch 'n Go eWallet and Boost integrations); game software providers; fraud detection and cybersecurity firms; and cloud hosting and analytics providers. All such providers are bound by data processing agreements requiring them to protect your data to a standard equivalent to our own.

7.2 Legal & Regulatory Disclosure

amg4d may disclose personal data to competent authorities, regulatory bodies or law enforcement agencies where required to do so by law, court order or applicable regulatory obligation — including disclosures required under anti-money laundering regulations or in response to a lawful information request.

7.3 Business Transfers

In the event of a merger, acquisition, restructuring or sale of all or part of amg4d's business, your personal data may be transferred to the acquiring entity. We will notify you of any such transfer and the applicable privacy terms of the new entity.

08 Data Retention

amg4d retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law or our licensing obligations. The following general retention periods apply:

• Active Account Data: Retained for the duration of your account's active status plus a minimum of five (5) years following account closure, in compliance with AML record-keeping requirements.
• Transaction & Financial Records: Retained for a minimum of seven (7) years for audit, AML and regulatory compliance purposes.
• KYC Documents: Retained for the duration of the account relationship and for five (5) years thereafter, or longer where required by applicable regulatory obligations.
• Support Communications: Retained for three (3) years from the date of the interaction, or longer where a dispute is ongoing.
• Marketing Consent Records: Retained for the period of consent and for three (3) years following withdrawal of consent to evidence the opt-out.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in accordance with our internal data disposal procedures.

09 Cookies & Tracking Technologies

amg4d uses cookies and similar tracking technologies to operate and improve the Platform. The following categories of cookies are in use:

• Strictly Necessary Cookies: Essential for the Platform to function. These enable core features such as account login, session management and payment page security. These cannot be disabled.
• Functional Cookies: Remember your preferences (such as language settings and game display options) to provide a more personalised experience.
• Analytics Cookies: Collect anonymised usage data (pages visited, session duration, click paths) to help us understand how Members use the Platform and where we can improve.
• Marketing Cookies: Used to deliver relevant promotional content where you have consented to receive marketing communications. These are not active unless you have provided explicit consent.

You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of some Platform features.

10 Data Security

amg4d implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, disclosure or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the Platform.
• AES-256 encryption for personal data stored in our databases.
• Two-factor authentication (2FA) available for all Member accounts.
• Strict role-based access controls, ensuring that only authorised personnel may access personal data within defined operational parameters.
• Regular penetration testing and third-party security audits of the Platform infrastructure.
• Intrusion detection systems and real-time monitoring for anomalous access patterns.
• Incident response procedures enabling prompt detection, containment and notification in the event of a data breach.

11 Your Rights

As a data subject whose personal data is processed by amg4d, you hold the following rights. You may exercise any of these rights by contacting our support team at [email protected] or via live chat.

We will respond to all data rights requests within thirty (30) calendar days of receipt. Where a request is particularly complex or we receive a high volume of requests, this period may be extended by a further sixty (60) days, of which we will notify you in writing.

12 Children's Privacy

The amg4d Platform is strictly for players aged 21 years and above. We do not knowingly collect, process or store personal data from individuals under the age of 21. If we discover that personal data has been collected from a person under the required age, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that your child has created an account on amg4d in breach of our age policy, please contact us immediately at [email protected] so that we may take appropriate remedial action.

13 Third-Party Links & Integrations

The amg4d Platform may include references to or integrations with third-party payment services (such as Touch 'n Go eWallet, Boost, GrabPay and bank FPX portals). When you navigate to a third-party service or enter credentials on a third-party payment page, you are subject to that third party's own privacy policy. amg4d is not responsible for the data practices of any third-party service provider.

We recommend that you review the privacy policies of any third-party services you use in connection with your amg4d account, particularly the privacy notices of your chosen payment provider.

14 Amendments to This Policy

amg4d reserves the right to update or amend this Privacy Policy at any time. Material changes — such as new categories of data being collected or a change in data sharing arrangements — will be communicated to you via a prominent notice on the Platform or by email to your registered address, at least fourteen (14) days prior to the changes taking effect.

Your continued use of the Platform following the effective date of any amended Policy constitutes your acceptance of the updated terms. The current version of this Policy, together with its effective date, is always accessible at https://amg4d.cam/privacy-policy.

15 Contact & Complaints

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or wish to raise a concern about how amg4d has handled your personal data, please contact our Data Protection team using the following channels:

• Live Chat: Available 24/7 on the Platform — average response under 3 minutes. Request to speak with a Data Protection query handler.
• Email: [email protected] — please include "Privacy Request" in your subject line along with your registered account username.
• Coverage: Our support team handles data enquiries from players across Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam and throughout Malaysia.

We are committed to resolving all data-related complaints promptly and fairly. If, after raising a concern with us directly, you remain unsatisfied with our response, you may have the right to escalate the matter to the relevant data protection authority in your jurisdiction.